Reference and troubleshooting
Troubleshoot editing and data problems
| Symptom | What to check | How to fix it |
|---|---|---|
| The board looks empty | Wrong page, or the view is far from the content. | Choose the page, fit content and search for a known title. |
| Dragging moves something | Select versus Hand, and | Undo and use Hand to navigate. |
| wrong | the active selection. | |
| The shortcut types a letter | Focus is in a text editor or cell. | Finish editing and select the tool on the board. |
| An object does not move | Object/container lock, or the wrong selection. | Check the target and the lock before you unlock. |
| Eraser does not remove a | It is an object, not a stroke. | Select and delete the note; undo if needed. |
| note | ||
| The connector does not follow | One end is not attached. | Connect to the actual point and test by moving the |
| the shape | shape. | |
| A section leaves an | Membership or lock. | Check that its center belongs to the section. |
| element behind | ||
| The table does not calculate | Plain table or incorrect syntax. | Use a Data table and formulas that start with =. |
| The chart is wrong | Range, headers, types, series or errors. | Fix the data and test by changing a known cell. |
| Data refresh | Availability and credentials of | Check the source and the connection; do not replace correct data |
| fails | the source. | by assuming the result is empty. |
| The formula shows an | Exact code and explanation. | See Write formulas and connect tables before |
| error | hiding it. | |
| You cannot select | It may be a scanned | Use the available text or review the image without assuming |
| words in the PDF | image. | a text layer. |